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Privacy Policy

Returns and exchanges
Velvet does not offer any returns or exchanges.
All sales are final.


Privacy Policy
When you visit velvet, we collect customer information to improve the content of our website, to enhance your on-line shopping experience, and for marketing and promotional purposes. Each time you visit our website, our web server automatically recognizes your domain name and what type of browser you are using. We collect the email addresses of those who communicate with us via email, and collect customer information gathered in the course of processing sales transactions. We do not gather any personally indentifying information about you when you visit this site, unless you choose to provide such information to us. If you supply us with your email address, you may receive periodic emails from us announcing product information, promotional events, or updates to our website. If you do not wish to receive periodic updates, send an email to contact@vcluv.com.

Children
We do not knowingly collect or use any personal information from children (minors younger than 13). If you are a parent and believe we may have inadvertently collected such information from your child, please notify us immediately by sending an email to contact@vcluv.com.

Cookies
When you view our websites, we may store some information on your computer’s hard drive. This information will be in the form of a “cookie”. Cookies enable us to establish the shopping cart session and allow you to purchase products online at our site. Most web browsers automatically accept cookies, but you can usually change your browser to prevent that. Without accepting a cookie, you can browse through our site, but you will be unable to establish a shopping cart session and make a purchase online.

Security
The website makes every effort to protect your online order information by using secure sockets layer (ssl) technology. Ssl encrypts your order information to ensure it remains private and secure. To check the security of your connection, look at the lower left hand corner of your browser window after accessing the server. If you see an unbroken key or a closed lock (depending on your browser) then ssl is active. You can also check by looking at the url line of your browser. When accessing a secure server, the first characters of the site will change from “http” to “https”. Some browsers and firewalls do not permit communication through secure servers. In that case, you will be unable to connect to our server so you will not have to worry about mistakenly placing an order through an unsecured connection. If you can’t access the server, you can place your order by sending an email to sales@vcluv.com and explain the problem you are having. Someone will get back to you within 24 hours.

Disclaimer of warranty
  1. Users expressly agree that use of the services is at his or her sole risk. Neither velvet, its affiliates nor any of their respective employees, agents, third party content providers or licensees, if any, warrant that the service will be uninterupted or error free: nor do they make any warranty as to the results that may be obtained from use of the service or as to the accuracy, reliability, or content of any information, service, (or merchandise) provided through the service.


  2. The service is provided on an “as is” basis without warranties of any kind, either express or implied, including but not limited to warranties of title or implied warranties of merchantability or fitness for a particular purpose, other than those warranties which are implied by and incapable of exclusion, restriction or modification under the laws applicable to this agreement.


  3. In no event will velvet or any person or entity involved in creating, producing, or distributing the service be liable for any direct, indirect, incidental, special, or consequential damages arising out of the use of or inability to use the service or out of the breach of any warranty.


  4. Velvet Neither Endorses Nor Is Responsible For The Accuracy Or Reliability Of Any Opinion, Advice, Or Statement On The Online Service.


  5. Velvet does not endorse, warrant or guarantee any product or service offered by a third party through the service and will not be a party to or in any way monitor any transaction between any user and third party providers of products or services. As with the purchase of a product or service through any medium or in any environment, each user should use his or her best judgement and exercise caution where appropriate.


Each user specifically acknowledges that in no event will velvet, its affiliates, nor any of their respective employees or agents be liable for any direct, indirect, incidental, special, or consequential damages arising out of (i) the use by such user of any browser owned or operated by any party and/or (ii) the downloading of any software owned or operated by any third party in connection with the service. Each user shall be responsible for obtaining and maintaining all telephone, computer hardware, and other equipment needed for access to and use of the service and users shall be responsible for all charges related thereto.
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